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The short answer: August Smart Lock Wi-Fi issues usually come down to distance from the router, dead batteries, outdated firmware, or a glitchy app. Start by moving your router closer or adding a Wi-Fi extender, replace the batteries if they are low, and make sure both the lock and the app are updated. If that doesn’t work, a full reset often fixes stubborn connection problems.
The August Smart Lock communicates with your home network through Bluetooth and Wi-Fi. If it’s having trouble connecting, the first thing to check is the signal strength. The lock is typically installed on a heavy door, which can block Wi-Fi signals. If your router is more than 20 to 30 feet away, or if there are thick walls or metal objects in between, the connection will be weak.
Try these steps:
Keep in mind: If you have an August Wi-Fi Smart Lock (like the August Wi-Fi Smart Lock 4th Gen), it has built-in Wi-Fi. But some models, like the August Smart Lock Pro, require the August Connect to bridge Wi-Fi. Make sure your Connect is plugged in and within 15 feet of the lock.
A common cause of connection issues is low battery voltage. Even if the app shows ‘Battery OK’, the lock’s motor and Wi-Fi radio need consistent power. When batteries drop below 25%, the Wi-Fi radio may start to behave erratically, dropping connections or refusing to pair.
Use high-quality alkaline batteries (like Duracell or Energizer) that are fresh. Avoid rechargeable batteries, as they often provide lower voltage. When you replace the batteries, wait about 5 seconds before reinserting them. Then check the app to see if the connection is restored.
If you have a Connect bridge, it also runs on batteries (or USB). Replace those too if they’ve been in use for over a year.
August constantly pushes firmware updates to improve connectivity and security. If your lock is out of date, it might have known bugs that cause Wi-Fi drops. Here’s what to do:
If the update fails, try restarting your phone and the lock (remove the batteries for 10 seconds, then reinsert). Then retry the update.
Sometimes the lock gets stuck with a stale network configuration. The most reliable fix is to remove the lock from your August account and add it again as if it were new. This forces the lock to re-establish its Wi-Fi connection from scratch.
Steps:
This process often clears up any hidden conflicts. It’s also a good idea to forget the lock in your phone’s Bluetooth settings (Android) before re-adding, to avoid confusion.
If re-adding didn’t work, a full factory reset is the next step. This should only be done if you’ve exhausted other options, because it wipes all settings and you’ll need to set up your lock codes and automation again.
To factory reset an August Smart Lock:
After reset, follow the setup process in the app as if it were a brand new lock. This usually fixes even the most stubborn Wi-Fi issues.
Bluetooth has a shorter range and doesn’t require a router. Wi-Fi issues are separate. If the lock sees Bluetooth, it means the lock’s basic electronics are fine. The Wi-Fi radio may be off, or the lock may not have been configured for Wi-Fi. Check your lock model: if it’s not a Wi-Fi built-in model, you need the August Connect. Also, ensure you’re on a 2.4 GHz network with a strong signal.
No, August Smart Locks only support 2.4 GHz Wi-Fi. They cannot connect to 5 GHz networks. If your router broadcasts both bands with the same SSID, you’ll need to split the bands or temporarily disable 5 GHz during setup, then re-enable it after.
In the August app, go to the lock’s settings and look for ‘Wi-Fi Signal’. It will show a bar indicator. If it’s less than 2 bars, your lock may have trouble staying connected. You can also use a Wi-Fi analyzer app on your phone to check signal strength at the door. If it’s below -70 dBm, consider a range extender.
If you’re still having trouble, it might be time to consider that your lock’s hardware is faulty, or that your home network is too congested. In that case, you might want to explore other smart lock options that have dual-band support or more robust Wi-Fi antennas. For a comparison of top-rated smart locks, check out our best door locks guide to see which models perform best in real-world conditions.
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